Customer Support Services – Any problems? We help resolving it.

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Consulting Services

We help you in:

finding a creative solution to your challenging problems
choosing a suitable software environment
simulating and prototyping the proposed solution before wasting valuable time and money
deciding on a cost-efficient hardware solution to allow your application to run successfully
competent execution of your projects from cradle to grave

SCALE-RToffers 3 Support Levels world-wide

Support Level	Description	Customers	Costs
Phone Hotline	Support Hotline charged hourly Highest Priority Direct Phone Contact with Service Engineer Or return call within 24h	All SCALE-RT customers with a valid license and a support quota or asupport contract	Support Pack: €800 for 10h Support Contract: costs on request
Email Support - with license	Free-of-charge Support Request via Online Support Form Answer per email or return call Response within 5 working days	All customers with a valid SCALE-RT license	FREE
Email Support - trial only	Free-of-charge Support Request via Online Support Form Answer per email Response within 15 working days	All SCALE-RT trial customers	FREE

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Our DeskHiL offers a complete Hardware in the loop system (I/O included) optimized for real-time simulation and measurement applications.